FAQs
Helping you navigate our freight, storage, and logistics solutions.
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General Freight & Transport Questions
We provide freight services throughout Brisbane and regional Queensland, including locations like Mount Isa, Rockhampton, Toowoomba, Gladstone, and many more. Our full service area list is available on our website.
Yes, we provide both refrigerated freight for temperature-sensitive goods and general road freight for dry or ambient goods across Queensland.
If your goods do not require refrigeration and can be safely transported at ambient temperatures, they are likely suitable for general freight. Contact our team to confirm your specific requirements.
Refrigerated transport is necessary for fresh produce, dairy, meat, seafood, pharmaceuticals, and other items that must remain within a controlled temperature range.
We operate scheduled services to most destinations, including weekly and multiple weekly runs. We also accommodate flexible requests where possible.
We rely on experienced company drivers, GPS-monitored vehicles, and scheduled delivery routes to ensure on-time delivery and product integrity.
Absolutely. Many of our clients have recurring freight schedules. We offer consistent, reliable services backed by dedicated routes and drivers.
We use our own drivers and equipment, provide personalised support, and offer Safe Food certified services. We also maintain scheduled routes and modern technology to ensure reliability and care.
Cold Chain & Temperature Monitoring
Our fleet is equipped with advanced refrigeration units and real-time temperature monitoring systems that maintain strict temperature ranges during transport.
Yes, our trailers use dual evaporator units, allowing us to carry multiple temperature zones in one load without compromising quality.
Yes, Cannon Logistics is certified under the Safe Food program, ensuring full compliance with food safety transport standards.
Temperature monitoring is handled internally with real-time systems. While direct client access is not yet available, we provide updates upon request.
Yes, both the vehicle location and internal trailer temperature are tracked from pickup to delivery.
Our systems detect any variations immediately, and our team takes prompt action to address and correct issues before they affect product quality.
Bookings & Scheduling
You can book online through our website or speak with our team directly by phone or email. Our process is quick and simple.
We require pickup and delivery locations, freight type, dimensions, temperature requirements (if any), and preferred schedule. Our booking form guides you through each step.
Yes. Once we process your request, our team will confirm the booking details with you via email or phone.
Yes. We offer integrated storage and transport solutions so you can manage the entire supply chain with a single provider.
We recommend booking at least 24 to 48 hours in advance. For urgent or special requests, please contact us directly.
Storage Services
Yes, our Brisbane depot is equipped for temperature-controlled cold storage and dry storage solutions.
Our facilities are monitored and access-controlled, ensuring your goods remain safe and protected at all times.
We support foodservice distributors, supermarkets, growers, and manufacturers who need reliable storage for perishable or dry goods.
Yes, short-term storage options are available to accommodate goods awaiting pickup or delivery.
Tracking & Communication
Yes, our vehicles are GPS tracked, and we provide updates as needed to ensure transparency and peace of mind.
You will receive delivery confirmation, including proof of delivery and any supporting documentation, shortly after arrival.
We use internal systems to notify customers via email or phone, depending on their communication preferences.
Driver Assistance & Handling
Yes. Our drivers will assist as required, and most are forklift certified to handle your freight safely.
Yes, many of our drivers hold current forklift licenses for safe and efficient loading and unloading.
Yes, our routes are assigned to regular drivers who become familiar with your requirements, ensuring consistency and care.
Payments, Accounts & Policies
We currently do not accept credit cards. Payment can be made by direct deposit to our bank account.
Download the credit application form from our website, fill it in, and return it via email or fax. Our team will review and get in touch.
Our terms and conditions are available to download on the Resources page of our website.
Compliance, Accreditations & Safety
Cannon Logistics is accredited under Foodsafe. A copy of our accreditation is available on the Quality Assurance page.
Yes, we hold accreditation under NHVAS for both Fatigue and Maintenance Management. All drivers are Certificate 3 qualified and trained by Modern Driver.
Yes, our drivers complete comprehensive NHVAS-compliant training including fatigue management and maintenance standards.
Yes, our policies and vehicle systems are designed to meet all applicable legislation and certification requirements.
Chain of Responsibility
Consignors and receivers are responsible under Chain of Responsibility legislation to ensure safe, legal transport. We encourage clients to read these laws carefully to stay compliant.
Visit our Education page for resources on your legal responsibilities, or contact us directly for guidance.
Depot & Contact Info
Our depot is located at 19 Trade St, Lytton QLD 4178.
We receive goods Monday to Friday between 6:00am and 12:00pm.
You can call our office on 07 3396 1911 or email info@cannonlogistics.com.au for booking updates or support.
Get in touch with a team that puts your freight first
Whether you have a question about our services, need a freight quote, or want to discuss a custom logistics solution, our friendly team is ready to help.
Speak directly with experienced professionals who understand your needs and can give you clear answers without the wait. We make it easy to get the information and support you need to keep your goods moving safely and on time.
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